IT Support Engineer
Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Carrollton, TX

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

https://www.connection.com/

keywords: position summary,support,assist,technical,education & experience,skills,preferred

Full Time

$80,000.00/Yr. - $90,000.00/Yr.

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Engineer in Carrollton, TX. This is a 1st shift 8am-5pm onsite opportunity. The opportunity is based on a direct hire basis offering excellent benefits.

We are seeking an experienced IT Support Engineer to join our dynamic IT team. This mid-level role is ideal for a well-rounded IT professional with a strong background in infrastructure, networking, and Microsoft technologies. You will play a key role in supporting end users across various platforms and devices while helping maintain and optimize the organization’s IT environment. This position requires both independent work and team collaboration in a fast-paced setting.

Responsibilities:

Provide technical support for desktops, laptops, mobile devices (iOS and Android), and end-user applications.
Perform account management tasks such as password resets and user provisioning via Active Directory.
Manage and support Microsoft 365 desktop and cloud applications.
Troubleshoot networking and connectivity issues in coordination with infrastructure teams.
Utilize enterprise MDM tools (e.g., Jamf) to support and secure end-user devices.
Provide on-site and remote support to users with varying technical skill levels.
Assist in the deployment, configuration, and maintenance of end-user hardware and software.
Support specialized applications such as Autodesk, Bluebeam, or other construction-related tools.
Document solutions and contribute to the IT knowledge base.
Participate in IT-related projects and initiatives as needed.
Travel occasionally to remote office locations to provide hands-on support.
Assist with data center operations including racking, patching, and equipment handling as required.

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Requirements:

5–8 years of experience in a similar IT support or end-user computing role.
Strong working knowledge of:
- Active Directory
- Networking fundamentals
- Microsoft 365 (cloud and desktop apps)
- Desktop imaging and deployment
- Mobile platforms (iOS and Android)
Experience with MDM platforms such as Jamf or equivalent.
Excellent troubleshooting skills and a strong customer service mindset.
Familiarity with industry-specific software such as Autodesk or Bluebeam.

Preferred Qualifications:

Associate degree or technical certification in an IT-related field (or equivalent experience).
Experience with:
- Group Policy management
- Exchange 2016 and/or Exchange Online (hybrid environments)
- Microsoft Intune and/or SCCM
- Hands-on data center tasks such as power and cabling

Key Competencies:

Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Self-driven with excellent time management and organizational skills.
Comfort in providing support to users at all levels of technical ability.

Connection

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IT Support Engineer