Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Job Summary
The Channel Offer Manager plays a pivotal role within the Offer Management team, contributing to the daily operations and overall mission of Astound Broadband. Responsibilities include acknowledging and responding to customer inquiries, developing quotes and offers, and supporting sales efforts through contract creation and customer support.
Duties and Responsibilities
- Quoting/Offer Development
- Evaluation and assessment, as to bid or no-bid, of wholesale opportunities.
- Collaborate with SEs and Sales as needed to create tailored solutions to our customer's needs.
- Create Quote documents and/or fill out RFP/RFQs.
- Sales Support
- Supports Channel team with Creating and Reviewing Contracts, ASRs and PONs.
- Responds to customers on Installs, Changes (Renewals/upgrades/etc) and Disconnects. Hands off to Implementation, Sales and Account management as needed.
- Provide strategic guidance and mentorship to the Channel Offer Manager team, ensuring alignment with organizational goals:
- Serve as a subject matter expert and provide thought leadership on industry trends and best practices.
- Champion continuous improvement initiatives to enhance operational efficiency and customer experience
- Other duties as assigned
Requirements/Qualifications
Education: Bachelor's degree in Business Administration, Marketing, or related field
Experience:
- Familiarity with Microsoft Office applications
- Minimum 5 years of experience as an Offer Manager or similar role
- Minimum 8 years of wholesale/carrier and alternate channel sales experience in the telecommunications industry.
- Proven track record of success in strategic sales planning, business development, and revenue growth.
- Sales training experience - technical and process
- In-depth knowledge of telecommunications products, services, and industry trends.
- Operational understanding of industry standard telecommunications ordering, provisioning, and billing processes
- Working knowledge of general marketing principle tools and processes
Knowledge, Skills and Abilities:
- Strong leadership and interpersonal skills, with the ability to influence and inspire teams.
- Exceptional communication and presentation skills, with the ability to articulate complex concepts effectively.
- Demonstrated ability to lead cross-functional teams and drive results in a fast-paced environment.
- Strategic thinker with a customer-centric mindset and a focus on delivering exceptional value.
- Detail, quality and timeline-oriented
- Exhibits commitment, resilience, accountability and teamwork
We're Proud to Offer a Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
Base Salary: The base salary range in Washington, Oregon, Colorado, Pennsylvania, and Illinois for this position is $70,000-$90,000 per year, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, Oregon, Colorado, Pennsylvania, and Illinois and may not be applicable to other locations.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
